Refund Policy

Refund Policy

Overview

At PanamiraShop, your satisfaction is our top priority. We want you to love your purchase, but if for any reason you’re not completely happy, we offer a 30-day refund or replacement guarantee to ensure you shop with confidence.

1. Returns & Eligibility

You can request a return or refund within 30 days of receiving your order if:

  • The item is defective, damaged, or not working as described.

  • You received the wrong item.

  • You’re not fully satisfied with your purchase.

To be eligible for a return:

  • The item must be unused, in its original condition, and in its original packaging.

  • Proof of purchase (such as an order number or receipt) is required.

Please note: Items showing signs of misuse, damage caused by improper care, or missing parts not due to our error may not qualify for a refund.

2. Non-Returnable Items

Certain products cannot be returned, including:

  • Gift cards

  • Sale or clearance items

  • Items damaged due to customer misuse

3. Refund Process

Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
If approved, your refund will be processed automatically, and a credit will be applied to your original payment method within 5–10 business days, depending on your bank or payment provider.

4. Exchanges

We replace items only if they are defective or damaged. If you need an exchange for the same item, please contact us at support@panamirashop.com within 30 days of receiving your order.

5. Shipping Costs

  • If your item arrived damaged, defective, or incorrect, we’ll cover all return shipping costs.

  • For other returns (such as change of mind), the customer is responsible for return shipping fees.
    We recommend using a trackable shipping method, as we can’t guarantee receipt of returned items without tracking confirmation.

6. Late or Missing Refunds

If you haven’t received your refund after 10 business days, please check with your bank or credit card company first. If the issue persists, contact us at support@panamirashop.com and we’ll help resolve it promptly.

7. Contact Us

For any questions about returns or refunds, please contact our support team at:
📧 support@panamirashop.com